Terms Of Sale
Hair by Phd - Online Store Terms & Conditions
Effective Date: 01/05/2026
Welcome to the Hair by Phd online store. These Terms & Conditions govern your use of our website and the purchase of products from Hair by Phd ("we", "us", "our").
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
________________________________________
1. About Us
This website is operated by Hair by Phd.
Products sold through our online store are available to customers within Australia unless otherwise stated.
________________________________________
2. Online Store Purchases
By placing an order through our website, you confirm that:
" you are at least 18 years of age or have permission from a parent or guardian;
" all information provided is accurate and complete;
" you are authorised to use the payment method supplied.
All orders are subject to availability and confirmation of payment.
We reserve the right to refuse or cancel any order at our discretion, including where pricing errors, suspected fraud, or stock availability issues occur.
________________________________________
3. Pricing
All prices displayed are in Australian Dollars (AUD) and include GST unless otherwise stated.
Prices may change without notice.
Shipping fees are calculated separately at checkout unless a free shipping promotion applies.
________________________________________
4. Payments
We accept approved payment methods displayed at checkout, which may include:
" Visa
" Mastercard
" American Express
" Afterpay
" PayPal
" Shop Pay
Payment must be received in full before goods are dispatched.
________________________________________
5. Shipping & Delivery
We aim to dispatch orders promptly; however, delivery times are estimates only and may vary depending on location and courier services.
Hair by Phd is not liable for:
" delivery delays outside our control;
" lost or stolen parcels confirmed as delivered;
" incorrect delivery details provided by customers.
Customers are responsible for ensuring shipping information is accurate at the time of purchase.
________________________________________
6. Click & Collect
Where Click & Collect is available:
" customers will be notified once orders are ready;
" valid identification may be required upon collection;
" orders should be collected within a reasonable timeframe.
________________________________________
7. Returns & Refunds
We comply with the Australian Consumer Law.
Customers may be entitled to a replacement, repair, or refund where products are faulty, damaged, or not as described.
For hygiene and safety reasons, we do not accept returns for:
" opened haircare products;
" used brushes or tools;
" change of mind purchases on opened items.
Change of mind returns on unopened products may be accepted within [7/14] days of purchase at our discretion, provided:
" items are unused and unopened;
" original packaging is intact;
" proof of purchase is provided.
Shipping costs for change of mind returns are the responsibility of the customer.
________________________________________
8. Promotional Offers
Promotions, discount codes, bundles, and limited-time offers:
" cannot be combined unless stated otherwise;
" may be withdrawn at any time;
" are subject to availability.
Gift cards are non-refundable and not redeemable for cash.
________________________________________
9. Product Information
We make every effort to accurately display product descriptions, colours, and images.
Actual product appearance may vary slightly due to screen settings, packaging updates, or manufacturer changes.
Professional haircare advice provided online or in salon is general in nature and individual results may vary.
________________________________________
10. Intellectual Property
All website content including:
" logos,
" branding,
" salon imagery,
" product photography,
" graphics,
" videos,
" text,
" marketing material,
is the intellectual property of Hair by Phd and may not be copied, reproduced, distributed, or used without written permission.
________________________________________
11. Limitation of Liability
To the maximum extent permitted by law:
" Hair by Phd is not liable for indirect, incidental, or consequential loss arising from use of the website or products purchased;
" our total liability is limited to the amount paid for the relevant product or service.
Nothing in these Terms excludes rights available under Australian Consumer Law.
________________________________________
12. Privacy
By using this website, you consent to the collection and use of personal information in accordance with our Privacy Policy.
Customer information is used only for:
" order processing,
" customer communication,
" marketing (where consent has been provided),
" and improving customer experience.
________________________________________
13. Website Use
You agree not to:
" misuse the website;
" attempt unauthorised access;
" upload malicious software;
" engage in fraudulent activity;
" copy or scrape website content.
We reserve the right to suspend access where misuse is suspected.
________________________________________
14. Third-Party Services
Our website may integrate with third-party providers including:
" payment gateways,
" delivery providers,
" booking systems,
" social media platforms.
Hair by Phd is not responsible for third-party website content, outages, or policies.
________________________________________
15. Changes to Terms
We may update these Terms & Conditions at any time without prior notice.
Updated versions will be published on our website and become effective immediately upon publication.
________________________________________
16. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes arising from use of this website or purchases made through it will be subject to the jurisdiction of the courts of New South Wales.
________________________________________
17. Contact Us
For customer support or questions regarding these Terms & Conditions, please contact:
Hair by Phd Carlingford
carlingford@hairbyphd.com.au
02 9872 7222
www.hairbyphd.com.au
Effective Date: 01/05/2026
Welcome to the Hair by Phd online store. These Terms & Conditions govern your use of our website and the purchase of products from Hair by Phd ("we", "us", "our").
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
________________________________________
1. About Us
This website is operated by Hair by Phd.
Products sold through our online store are available to customers within Australia unless otherwise stated.
________________________________________
2. Online Store Purchases
By placing an order through our website, you confirm that:
" you are at least 18 years of age or have permission from a parent or guardian;
" all information provided is accurate and complete;
" you are authorised to use the payment method supplied.
All orders are subject to availability and confirmation of payment.
We reserve the right to refuse or cancel any order at our discretion, including where pricing errors, suspected fraud, or stock availability issues occur.
________________________________________
3. Pricing
All prices displayed are in Australian Dollars (AUD) and include GST unless otherwise stated.
Prices may change without notice.
Shipping fees are calculated separately at checkout unless a free shipping promotion applies.
________________________________________
4. Payments
We accept approved payment methods displayed at checkout, which may include:
" Visa
" Mastercard
" American Express
" Afterpay
" PayPal
" Shop Pay
Payment must be received in full before goods are dispatched.
________________________________________
5. Shipping & Delivery
We aim to dispatch orders promptly; however, delivery times are estimates only and may vary depending on location and courier services.
Hair by Phd is not liable for:
" delivery delays outside our control;
" lost or stolen parcels confirmed as delivered;
" incorrect delivery details provided by customers.
Customers are responsible for ensuring shipping information is accurate at the time of purchase.
________________________________________
6. Click & Collect
Where Click & Collect is available:
" customers will be notified once orders are ready;
" valid identification may be required upon collection;
" orders should be collected within a reasonable timeframe.
________________________________________
7. Returns & Refunds
We comply with the Australian Consumer Law.
Customers may be entitled to a replacement, repair, or refund where products are faulty, damaged, or not as described.
For hygiene and safety reasons, we do not accept returns for:
" opened haircare products;
" used brushes or tools;
" change of mind purchases on opened items.
Change of mind returns on unopened products may be accepted within [7/14] days of purchase at our discretion, provided:
" items are unused and unopened;
" original packaging is intact;
" proof of purchase is provided.
Shipping costs for change of mind returns are the responsibility of the customer.
________________________________________
8. Promotional Offers
Promotions, discount codes, bundles, and limited-time offers:
" cannot be combined unless stated otherwise;
" may be withdrawn at any time;
" are subject to availability.
Gift cards are non-refundable and not redeemable for cash.
________________________________________
9. Product Information
We make every effort to accurately display product descriptions, colours, and images.
Actual product appearance may vary slightly due to screen settings, packaging updates, or manufacturer changes.
Professional haircare advice provided online or in salon is general in nature and individual results may vary.
________________________________________
10. Intellectual Property
All website content including:
" logos,
" branding,
" salon imagery,
" product photography,
" graphics,
" videos,
" text,
" marketing material,
is the intellectual property of Hair by Phd and may not be copied, reproduced, distributed, or used without written permission.
________________________________________
11. Limitation of Liability
To the maximum extent permitted by law:
" Hair by Phd is not liable for indirect, incidental, or consequential loss arising from use of the website or products purchased;
" our total liability is limited to the amount paid for the relevant product or service.
Nothing in these Terms excludes rights available under Australian Consumer Law.
________________________________________
12. Privacy
By using this website, you consent to the collection and use of personal information in accordance with our Privacy Policy.
Customer information is used only for:
" order processing,
" customer communication,
" marketing (where consent has been provided),
" and improving customer experience.
________________________________________
13. Website Use
You agree not to:
" misuse the website;
" attempt unauthorised access;
" upload malicious software;
" engage in fraudulent activity;
" copy or scrape website content.
We reserve the right to suspend access where misuse is suspected.
________________________________________
14. Third-Party Services
Our website may integrate with third-party providers including:
" payment gateways,
" delivery providers,
" booking systems,
" social media platforms.
Hair by Phd is not responsible for third-party website content, outages, or policies.
________________________________________
15. Changes to Terms
We may update these Terms & Conditions at any time without prior notice.
Updated versions will be published on our website and become effective immediately upon publication.
________________________________________
16. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes arising from use of this website or purchases made through it will be subject to the jurisdiction of the courts of New South Wales.
________________________________________
17. Contact Us
For customer support or questions regarding these Terms & Conditions, please contact:
Hair by Phd Carlingford
carlingford@hairbyphd.com.au
02 9872 7222
www.hairbyphd.com.au